Fotobounce 3.7.2 crash on startup in XP

Issues related to current releases of Fotobounce on the Windows platform.

Fotobounce 3.7.2 crash on startup in XP

Postby legarda_d » Tue Aug 14, 2012 5:24 pm

I'm triying to run the programin a Windows XP service Pack 3 and I have this error in fbui.log:

13/08/2012 23:03:15:640 System languages = es-ES 0 null null
13/08/2012 23:03:15:734 Original locale chain = null 0 null null
13/08/2012 23:03:15:734 Sorted locale chain = en_US 0 null null
13/08/2012 23:03:15:781 Locale set from locale chain: en_US 0 null null
13/08/2012 23:03:15:875 Fotobounce instance constructed. 0 null null
13/08/2012 23:03:15:906 AIR UI invoked with no arguments. 0 null null
13/08/2012 23:03:16:796 [postLaunch] Microsoft (R) Windows Script Host versi¢n 5.7
Copyright (C) Microsoft Corporation 1996-2001. Reservados todos los derechos.

0 null null
13/08/2012 23:03:26:734 Post install script exited with code 3221225477 0 null

Do you now what is the root cause?

thanks
legarda_d
 
Posts: 32
Joined: Tue Jan 03, 2012 11:37 am

Re: Fotobounce 3.7.2 crash on startup in XP

Postby admin » Fri Aug 17, 2012 1:57 pm

looks like the FBEngine.exe process may be hung in the background. check in Task Mgr to make sure FBengine.exe is not running and then try starting up again.

thanks.
admin
Site Admin
 
Posts: 87
Joined: Fri Apr 24, 2009 1:48 pm

Re: Fotobounce 3.7.2 crash on startup in XP

Postby legarda_d » Fri Aug 17, 2012 7:29 pm

Hi,

I confirmed there isn't any process called FB something runnig on background.

And failure is still happening. Any idea more?

Thanks
legarda_d
 
Posts: 32
Joined: Tue Jan 03, 2012 11:37 am

Re: Fotobounce 3.7.2 crash on startup in XP

Postby legarda_d » Fri Aug 17, 2012 7:30 pm

Could be scripting used is only for Windows 7, and any instruction is not good for windows XP?

thanks
legarda_d
 
Posts: 32
Joined: Tue Jan 03, 2012 11:37 am

Re: Fotobounce 3.7.2 crash on startup in XP

Postby admin » Fri Aug 17, 2012 9:15 pm

The error may be happening related to an auto-update script happening. If Fotobounce detects it is running an older version then an update file will be downloaded in the background, and you may have been prompted to run the update to install the new version.

If you check (on XP) the "c: \ Documents and Settings \ [user] \ Application Data \ com.appliedrec.Fotobounce \" folder to see there is a ZIP file located there - you can delete the ZIP file and that may resolve the problem.

This may be left over from a previous version of Fotobounce?
admin
Site Admin
 
Posts: 87
Joined: Fri Apr 24, 2009 1:48 pm

Re: Fotobounce 3.7.2 crash on startup in XP

Postby legarda_d » Sat Aug 18, 2012 1:10 am

Hi,
Failure is still happening :(

No zip appears in the folder. However, I tried to remove the whole program, the registry entries and the aplication data folder.

Re installing again, here are the whole log:

18/08/2012 07:04:29:968 System languages = es-ES 0 null null
18/08/2012 07:04:30:093 Original locale chain = null 0 null null
18/08/2012 07:04:30:140 Sorted locale chain = en_US 0 null null
18/08/2012 07:04:30:187 The application is run for the first time. Notify the website at http://fotobounce.com/dlnotify.php. 0 null null
18/08/2012 07:04:30:250 Locale set from locale chain: en_US 0 null null
18/08/2012 07:04:30:421 Fotobounce instance constructed. 0 null null
18/08/2012 07:04:30:453 AIR UI invoked with no arguments. 0 null null
18/08/2012 07:04:47:453 [postLaunch] Microsoft (R) Windows Script Host versi¢n 5.7
Copyright (C) Microsoft Corporation 1996-2001. Reservados todos los derechos.

0 null null
18/08/2012 07:04:47:734 Install report sent. 0 null null
18/08/2012 07:04:56:484 Post install script exited with code 3221225477 0 null

Is there any aditional place where is saving info?

thanks
legarda_d
 
Posts: 32
Joined: Tue Jan 03, 2012 11:37 am

Re: Fotobounce 3.7.2 crash on startup in XP

Postby admin » Sat Aug 18, 2012 11:32 am

hi there, sent a bunch of suggestions via email. please advise if any of those ideas help.
admin
Site Admin
 
Posts: 87
Joined: Fri Apr 24, 2009 1:48 pm

Re: Fotobounce 3.7.2 crash on startup in XP

Postby legarda_d » Sun Aug 19, 2012 9:47 am

It works!!
This are the commands I executed to solved it.
Than you very much

regsvr32.exe jscript.dll
regsvr32.exe vbscript.dll
regsvr32.exe wshom.ocx
regsvr32.exe msxml3.dll
regsvr32.exe -i shell32.dll
regsvr32.exe OLEAUT32.DLL
restart PC
legarda_d
 
Posts: 32
Joined: Tue Jan 03, 2012 11:37 am


Return to Windows

Who is online

Users browsing this forum: No registered users and 2 guests

cron